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Trust, Safety & Insurance
Commitment to Safety and Security
At Neero, the safety and security of our users are our paramount concern. We recognize the critical importance of delivering a reliable and secure experience for every ride, service, or delivery booked through our platform.
1. Customer Safety Protocols
To ensure Your safety, we have implemented a comprehensive and rigorous verification process for all our service providers. Their profiles are meticulously reviewed and validated to guarantee compliance with our stringent safety standards.
Acknowledging that unforeseen circumstances may arise, we maintain a dedicated support team available for contact. This team is expertly trained to manage any safety concerns You may have and will take immediate, decisive action to address the situation. Furthermore, the application provides an integrated feature that allows You to directly alert close family or friends of any potential danger.
2. Service Provider Security Measures
The security of our valued service providers is also a high priority. We have implemented measures designed to ensure that they are not dispatched to areas that may pose a safety risk or have a documented history of criminal activity. Our objective is for our service providers to operate with confidence and security while utilizing our application.
3. Continuous Improvement and Feedback Mechanism
We value Your input and are dedicated to the continuous enhancement of our services. Following every delivery, ride, or service completion, we strongly encourage You to submit anonymous feedback regarding Your overall experience. This valuable feedback enables us to identify areas for improvement and ensure that Your future experiences exceed expectations.
4. Insurance Policy and Enhanced Protection
In addition to the aforementioned safety measures, we maintain a stringent insurance policy to offer an additional layer of protection. We mandate that our service providers possess their own Commercial Auto Insurance, thereby safeguarding the well-being of both our customers and our service providers.
At Neero, we are unwavering in our commitment to providing a safe and secure environment for all parties. Your safety is our ultimate concern, and we continuously strive to uphold the highest safety standards across our entire platform.