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Privacy Policy
Welcome to Neero! This Privacy Policy (the "Policy") governs the collection, use, and protection of your personal information when you use the Neero mobile application, our website at neero.online (including its sub-domains and mobile-optimized versions), and any related services or products offered by Neero Ltd. (collectively referred to as “Neero,” “we,” “our,” or “us”).
This Policy is supplemented by our Terms and Conditions of Use and any other guidelines, terms, and policies we may provide, all of which are incorporated herein by reference.
Scope of This Policy
This Policy applies to the information we collect through your use of Neero's platform, including our mobile app, website, services, and products. The terms “collect,” “use,” “process,” “treat,” “disclose,” and similar terms refer to the collection and handling of personally identifiable information (PII) and other data that we may gather from users, visitors, and devices, including cookies and device IDs. PII is information that can be linked to an individual or used to identify them personally, either directly or indirectly.
By registering with Neero or using our services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your personal information as described in this Policy.
Information You Provide to Us
When signing up for any of Neero's services, you will need to provide certain personal details, including:
Full name
Physical address
Email address
Phone number
Bio or professional details
Geo-location information
At Neero, we prioritize your privacy and strive to keep your personal information secure by adhering to these principles:
- We will not sell or lease your PII to third parties.
- We will not disclose your PII to other users or third parties without your consent.
- We will safeguard your PII with industry-standard security protocols and technology.
Use of Information Collected by Neero
The information we collect will be used to provide and improve our services and products. By using Neero's platform, either through the web or mobile app, you consent to the sharing of your PII to facilitate service bookings, transactions, and interactions with our platform.
We use your PII for the following purposes:
- To place and manage bookings for services from our registered service providers.
- To connect users with service providers to complete the requested services.
- To mediate disputes between users and providers when service expectations are not met (non-binding mediation).
- To operate and enhance our platform and services, ensuring they meet your needs and expectations.
- To verify your email address and send account notifications, including password retrieval and security alerts.
- To provide personalized customer support and improve your overall user experience.
- To offer promotions, newsletters, sweepstakes, and other marketing communications related to our services.
- To prevent fraud and monitor suspicious activities on the platform.
- To analyze usage trends and improve our services for future updates.
While you may choose not to share certain PII, please be aware that some features and functionalities of our platform may be limited without the full disclosure of your personal information.
Information We May Collect Through Technology and Services
When you use Neero's technology and services, we may collect additional data automatically, including but not limited to:
- Device information (e.g., type, model, operating system)
- IP address and browser information
- Geolocation data (for location-based services)
- Usage patterns (e.g., app interactions, frequency of use)
This data helps us improve our services, personalize your experience, and troubleshoot technical issues.
Neero is committed to protecting your privacy and ensuring that your personal information is handled securely. If you have any questions or concerns regarding this Policy or your personal data, feel free to contact us at any time.